We endeavour to ensure that every transaction is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase due to a discrepancy in the order, please see the details below.
Damage/Defective/Wrong Supply of products
We advise our customers to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier.
In case of any discrepancy found, or damage to the packet is noticed, please leave a suitable remark on receipt to the logistics service provider/courier for accepting the delivery of the products.
In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at email@example.com within 48 hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.
Your purchase is eligible for return or exchange only if it meets the following conditions:
If your purchase meets our return criteria stated above, please contact our care team within 48 hours of delivery with the following information:
- Order number
- Delivery address -
Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item
Our Quality Check team will verify the manufacturing defects, after which our team will email or contact you for the necessary action.
The product must be received within 10 days from the date of advice by our Customer Service Department. Please ensure that the product you return is unused, unworn and the original tags are intact.
Incorrect / Incomplete Shipping address
We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
We have made every effort to display the colours of our products that appear on our website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
Size Change Issue
If you would like a different size in the same style of clothing that you have purchased, you will need to go through the following steps:
Please note that size exchanges will not be possible if the product is purchased during a period of special pricing / sale.
Store Credit / Refund
Please note an order can only be cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.
LIST OF NON-RETURNABLE OR NON-EXCHANGEABLE PRODUCTS
In case you have any queries, you can also call us at our customer service number +91 9136186516, which remains open from Monday to Friday between 0900 to 1800 Hrs (IST) except declared holidays.